/* R95 - customer-only redesign. The R88.1 hero and staff console are unchanged. */
.support-public-body .r95-customer-portal,
.support-public-body .r95-customer-portal *{box-sizing:border-box}
.support-public-body .r95-customer-portal{--r95-ink:#15244a;--r95-muted:#657695;--r95-line:#e1e8f4;--r95-blue:#365df0;--r95-bg:#f6f8fd;max-width:100%;min-width:0;margin-top:24px;padding:30px 32px;background:#fff;border:1px solid #e0e7f3;border-radius:21px;box-shadow:0 14px 32px rgba(32,61,117,.065);scroll-margin-top:95px;color:var(--r95-ink)}
.support-public-body .r95-customer-portal .hidden{display:none!important}
.support-public-body .r95-customer-portal [hidden]{display:none!important}
.support-public-body .r95-portal-intro{display:flex;align-items:center;justify-content:space-between;gap:20px;padding-bottom:21px;border-bottom:1px solid var(--r95-line);margin-bottom:22px}
.support-public-body .r95-portal-intro .support-eyebrow{font-size:11px;letter-spacing:.12em;font-weight:820;color:#3b5fee}
.support-public-body .r95-portal-intro h2{font-size:29px;line-height:1.18;letter-spacing:-.035em;font-weight:800;color:#14254e;margin:6px 0 7px}
.support-public-body .r95-portal-intro p{color:#657590;font-size:14px;line-height:1.55;max-width:640px;margin:0}
.support-public-body .r95-portal-intro .tracking-private{flex:none;background:#ecf3ff;color:#345ed4;border-radius:99px;padding:8px 13px;font-size:12px;font-weight:750;border:none}
.support-public-body .r95-guest-promo{display:flex;gap:20px;align-items:flex-start;padding:23px 24px;border:1px solid #dfebff;border-radius:16px;background:linear-gradient(115deg,#f4f8ff,#eef3ff 70%,#f7f8ff);margin:0 0 20px}
.support-public-body .r95-guest-emblem{display:grid;place-items:center;width:52px;height:52px;flex:none;border-radius:16px;background:#3a60ed;box-shadow:0 7px 17px rgba(54,93,240,.2);color:#fff;font-size:28px;font-weight:800}
.support-public-body .r95-guest-copy h3{font-size:20px;font-weight:800;letter-spacing:-.025em;color:#1a2b53;margin:0 0 7px}
.support-public-body .r95-guest-copy p{font-size:13px;color:#657696;line-height:1.6;margin:0 0 17px}
.support-public-body .r95-guest-actions{display:flex;flex-wrap:wrap;gap:10px}
.support-public-body .r95-guest-actions .btn{font-size:13px;font-weight:750;min-height:41px;min-width:126px;padding:9px 18px;border-radius:10px}
.support-public-body .r95-customer-portal .customer-ticket-login{background:#fff;border:1px solid #e3eaf6;border-radius:14px;padding:20px;margin-top:10px}
.support-public-body .r95-otp-heading{margin:0 0 13px;color:#293b60;font-size:14px;font-weight:780}
.support-public-body .r95-customer-portal .customer-ticket-email-form{gap:11px}
.support-public-body .r95-customer-portal .customer-ticket-email-form label{font-size:13px}
.support-public-body .r95-customer-portal :is(input,select,textarea){border:1px solid #ccd8eb;border-radius:10px;color:#23365d;font-size:13px;min-width:0;background:#fff}
.support-public-body .r95-customer-portal :is(input,select,textarea):focus-visible{outline:3px solid rgba(53,93,239,.15);border-color:#4e72ef}
.support-public-body .r95-customer-portal .customer-ticket-email-form .btn{border-radius:10px}
/* Verified customer dashboard. */
.support-public-body .r95-customer-portal .customer-ticket-board-top{display:flex;align-items:center;justify-content:space-between;gap:12px;border:0;margin:0 0 20px;padding:15px 18px;background:#f5f8ff;border-radius:13px}
.support-public-body .r95-customer-portal .customer-ticket-board-top>div{min-width:0;flex:1}
.support-public-body .r95-customer-portal .customer-ticket-board-top .tracking-field-label{font-size:11px;letter-spacing:.08em;font-weight:780;color:#526fca;text-transform:uppercase}
.support-public-body .r95-customer-portal .customer-ticket-board-top strong{font-size:14px;line-height:1.4;color:#233962;font-weight:750;word-break:break-word}
.support-public-body .r95-customer-portal .customer-ticket-board-top .btn{flex:none;border-radius:9px;white-space:nowrap;min-height:37px;padding:8px 13px}
.support-public-body .r95-customer-portal .r95-new-request{order:1;margin-left:auto}
.support-public-body .r95-customer-portal #customerTicketLogout{order:2}
.support-public-body .r95-customer-portal .customer-ticket-stats{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin:0 0 24px}
.support-public-body .r95-customer-portal .customer-ticket-stats>div{position:relative;display:flex;flex-direction:column;gap:10px;background:#fafbff;border:1px solid #e3eaf5;border-radius:15px;padding:20px 22px;min-width:0;min-height:115px;box-shadow:0 2px 9px rgba(43,79,142,.025)}
.support-public-body .r95-customer-portal .customer-ticket-stats>div:nth-child(2){background:#f5f8ff}
.support-public-body .r95-customer-portal .customer-ticket-stats>div:nth-child(3){background:#f7fcf9}
.support-public-body .r95-customer-portal .customer-ticket-stats>div:before{content:'';display:block;position:absolute;top:20px;right:20px;width:26px;height:26px;border-radius:9px;background:#e6ecff}
.support-public-body .r95-customer-portal .customer-ticket-stats>div:nth-child(2):before{background:#e4eaff}
.support-public-body .r95-customer-portal .customer-ticket-stats>div:nth-child(3):before{background:#daf4e6}
.support-public-body .r95-customer-portal .customer-ticket-stats strong{order:2;font-size:33px;line-height:1.1;letter-spacing:-.05em;color:#1b305d;font-weight:830}
.support-public-body .r95-customer-portal .customer-ticket-stats span{order:1;font-size:13px;color:#64748f;font-weight:700}
.support-public-body .r95-customer-portal .customer-ticket-toolbar{display:grid;grid-template-columns:minmax(0,1fr) minmax(162px,210px) auto;gap:12px;align-items:end;margin:0 0 18px;padding:0}
.support-public-body .r95-customer-portal .customer-ticket-toolbar label{font-size:12px;font-weight:750;color:#394b6e}
.support-public-body .r95-customer-portal .customer-ticket-toolbar :is(input,select){min-height:45px;font-size:13px;border-radius:10px;padding:10px 13px}
.support-public-body .r95-customer-portal .customer-ticket-toolbar .btn{min-height:45px;border-radius:10px}
.support-public-body .r95-customer-portal .customer-ticket-list{display:grid;gap:12px}
/* Tickets show their actual problem first, not only the computer name. */
.support-public-body .r95-customer-portal .r95-ticket{border:1px solid #e1e8f3;background:#fff;border-radius:15px;overflow:hidden;min-width:0;box-shadow:0 4px 15px rgba(38,65,112,.035)}
.support-public-body .r95-customer-portal .r95-ticket[open]{border-color:#c7d7fb;box-shadow:0 9px 25px rgba(43,73,134,.07)}
.support-public-body .r95-customer-portal .r95-ticket>summary{list-style:none;display:flex;align-items:center;gap:16px;padding:19px 20px;cursor:pointer;min-width:0;transition:background .16s ease}
.support-public-body .r95-customer-portal .r95-ticket>summary:hover{background:#f8faff}
.support-public-body .r95-customer-portal .r95-ticket>summary:focus-visible{outline:3px solid #9fb5fc;outline-offset:-3px}
.support-public-body .r95-customer-portal .r95-ticket>summary::-webkit-details-marker{display:none}
.support-public-body .r95-ticket-device-icon{display:grid;place-items:center;width:45px;height:45px;flex:none;border-radius:13px;background:#e9efff;color:#4162e5;font-weight:800;font-size:20px}
.support-public-body .r95-customer-portal .r95-ticket .customer-ticket-main{flex:1;min-width:0;display:grid;gap:7px}
.support-public-body .r95-customer-portal .r95-ticket-title{font-size:15px;font-weight:790;line-height:1.35;color:#17274a;letter-spacing:-.01em;overflow-wrap:anywhere}
.support-public-body .r95-customer-portal .r95-ticket-meta{font-size:12px;color:#75829c;line-height:1.5;overflow-wrap:anywhere}
.support-public-body .r95-customer-portal .r95-ticket-meta span{color:#c7d0e1;margin:0 5px}
.support-public-body .r95-customer-portal .r95-ticket-trailing{display:flex;align-items:center;gap:14px;flex:none}
.support-public-body .r95-customer-portal .r95-ticket-chevron{display:block;height:9px;width:9px;border-bottom:2px solid #7a8aa9;border-right:2px solid #7a8aa9;transform:rotate(45deg);margin-right:4px;transition:transform .15s}
.support-public-body .r95-customer-portal .r95-ticket[open] .r95-ticket-chevron{transform:rotate(225deg)}
.support-public-body .r95-customer-portal .customer-ticket-status{font-size:11px;font-weight:770;border-radius:99px;padding:7px 11px;color:#3454ab;background:#ecf1ff;display:inline-flex;line-height:1.2}
.support-public-body .r95-customer-portal .customer-ticket-status.in_progress{color:#3958b5;background:#e8eeff}
.support-public-body .r95-customer-portal .customer-ticket-status.waiting_customer{color:#916112;background:#fff3d8}
.support-public-body .r95-customer-portal .customer-ticket-status.resolved,
.support-public-body .r95-customer-portal .customer-ticket-status.closed{color:#18734b;background:#e6f7ee}
.support-public-body .r95-customer-portal .customer-ticket-status.new{color:#885614;background:#fff2e2}
/* Expanded ticket: request and conversation at left, compact metadata at right. */
.support-public-body .r95-customer-portal .r95-ticket[open]{display:grid;grid-template-columns:minmax(0,1fr) minmax(240px,285px);column-gap:0;align-content:start}
.support-public-body .r95-customer-portal .r95-ticket>summary{grid-column:1/-1}
.support-public-body .r95-customer-portal .r95-ticket-intro{grid-column:1;grid-row:2;padding:22px 24px 6px;border-top:1px solid #e7edf7;min-width:0}
.support-public-body .r95-customer-portal .r95-panel-eyebrow{display:block;color:#4566d7;font-size:10px;font-weight:830;letter-spacing:.105em;margin:0 0 9px}
.support-public-body .r95-customer-portal .r95-ticket-intro h3{font-size:16px;color:#263a61;margin:0 0 9px;font-weight:770}
.support-public-body .r95-customer-portal .r95-ticket-intro p{color:#526480;font-size:13px;line-height:1.65;white-space:pre-wrap;overflow-wrap:anywhere;margin:0}
.support-public-body .r95-customer-portal .r95-ticket-sidebar{grid-column:2;grid-row:2/span 3;padding:22px 22px 26px;border-left:1px solid #e6edf8;border-top:1px solid #e6edf8;background:#f9fbff;min-width:0}
.support-public-body .r95-customer-portal .r95-ticket-sidebar dl{margin:0;display:grid;gap:0}
.support-public-body .r95-customer-portal .r95-ticket-sidebar dl>div{display:grid;gap:4px;padding:12px 0;border-bottom:1px solid #e7edf5}
.support-public-body .r95-customer-portal .r95-ticket-sidebar dl>div:last-child{border-bottom:0}
.support-public-body .r95-customer-portal .r95-ticket-sidebar dt{font-size:11px;color:#75839b;font-weight:680}
.support-public-body .r95-customer-portal .r95-ticket-sidebar dd{font-size:12px;color:#1b3156;line-height:1.45;font-weight:730;margin:0;overflow-wrap:anywhere}
.support-public-body .r95-customer-portal .r95-ticket-sidebar .r95-ticket-code{font-size:11px;font-weight:650;word-break:break-all}
.support-public-body .r95-customer-portal .r95-ticket>.r92-public-conversation{grid-column:1;grid-row:3;min-width:0;margin:0;padding:0 18px 19px;box-sizing:border-box}
.support-public-body .r95-customer-portal .r92-thread{background:#fff;border:0;border-top:1px solid #e6edf8;border-radius:0;margin:14px 0 0;padding:22px 6px 6px;box-shadow:none}
.support-public-body .r95-customer-portal .r92-head{margin-bottom:16px;align-items:center}
.support-public-body .r95-customer-portal .r92-head h3{font-size:18px;color:#162a55;margin:0 0 6px}
.support-public-body .r95-customer-portal .r92-head p{font-size:11px;color:#71809a;max-width:500px;line-height:1.5}
.support-public-body .r95-customer-portal .r92-refresh{padding:9px 12px;border-radius:10px}
.support-public-body .r95-customer-portal .r92-list{display:flex;flex-direction:column;gap:13px;max-height:400px;min-width:0;margin-bottom:14px;overflow-y:auto}
.support-public-body .r95-customer-portal .r92-message{width:max-content;max-width:89%;align-self:flex-start;background:#f4f7fc;border:1px solid #e4ebf6;border-radius:13px 13px 13px 3px;padding:12px 15px}
.support-public-body .r95-customer-portal .r92-message.r92-customer{align-self:flex-end;background:#e9f0ff;border-color:#cfdefb;border-radius:13px 13px 3px 13px}
.support-public-body .r95-customer-portal .r92-message-meta{gap:4px 10px}
.support-public-body .r95-customer-portal .r92-body{font-size:13px}
.support-public-body .r95-customer-portal .r92-empty{text-align:left;padding:13px 16px;color:#697a97;background:#f6f8fd;border:1px dashed #dce5f4;border-radius:11px;font-size:12px}
.support-public-body .r95-customer-portal .r92-muted{padding:7px 2px;font-size:12px}
.support-public-body .r95-customer-portal .r92-form{border-top:1px solid #ebeff6;margin-top:10px;padding-top:17px}
.support-public-body .r95-customer-portal .r92-form textarea{border-radius:11px;min-height:95px;font-size:13px}
.support-public-body .r95-customer-portal .r92-file{border-radius:9px}
.support-public-body .r95-customer-portal .r92-send{background:#355df0;border-radius:10px;font-size:13px}
.support-public-body .r95-customer-portal .customer-ticket-empty{background:#fafcff;border:1px dashed #d6e2f6;border-radius:15px;padding:36px 22px;color:#6c7c99;font-size:13px}
.support-public-body .r95-customer-portal .customer-ticket-pagination{padding-top:15px;font-size:12px}
.support-public-body .r95-customer-portal .customer-ticket-board>.tracking-help:last-child{font-size:11px;line-height:1.6;color:#8190a8;margin-top:20px}
/* Session controls: never show both guest and authenticated header actions. */
html:not([data-r95-auth="signed-in"]) .support-public-header #openMyTicketsBtn,
html:not([data-r95-auth="signed-in"]) .support-public-header .r93-account,
html:not([data-r95-auth="signed-in"]) .support-public-header .r95-header-logout,
html:not([data-r95-auth="signed-in"]) .support-public-header .r95-header-identity{display:none!important}
html:not([data-r95-auth="guest"]) .support-public-header .r93-signin,
html:not([data-r95-auth="guest"]) .support-public-header .r93-register{display:none!important}
html[data-r95-auth="signed-in"] .support-public-header .r93-signin,
html[data-r95-auth="signed-in"] .support-public-header .r93-register{display:none!important}
html[data-r95-auth="signed-in"] .support-public-body .r95-guest-promo{display:none}
html[data-r95-auth="guest"] .support-public-body .r95-customer-portal .customer-ticket-board,
html.r95-checking-session .support-public-body .r95-customer-portal .customer-ticket-board{display:none!important}
.support-public-body .support-header-actions{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:8px;align-items:center}
.support-public-body .support-header-actions>#openMyTicketsBtn{order:1}
.support-public-body .support-header-actions>#openTrackingBtn{order:2}
.support-public-body .support-header-actions>a[href="/join"]{order:3}
.support-public-body .support-header-actions>.r93-signin{order:4}
.support-public-body .support-header-actions>.r93-register{order:5}
.support-public-body .support-header-actions>.r93-account{order:4}
.support-public-body .support-header-actions>.r95-header-identity{order:5;max-width:175px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#697b97;font-weight:700;font-size:11px}
.support-public-body .support-header-actions>.r95-header-logout{order:6;border-color:#cad6ee;color:#32486c;background:#fff}
.support-public-body .support-header-actions>.btn{border-radius:9px;min-height:35px;white-space:nowrap}
.support-public-body .support-header-actions>.r95-header-logout:disabled{opacity:.55}
.support-public-body .r95-customer-portal .customer-ticket-board-top .btn{min-height:36px}
/* Use one coherent light-theme treatment for R93 customer account dialogs. */
.support-public-body .r93-dialog{border-radius:20px;border:1px solid #d9e4f6;box-shadow:0 30px 85px rgba(17,39,83,.22)}
.support-public-body .r93-shell{padding:29px 29px 26px}
.support-public-body .r93-top{padding-bottom:15px;border-bottom:1px solid #e8eef8}
.support-public-body .r93-top h2{font-size:24px;letter-spacing:-.025em}
.support-public-body .r93-field input{border-radius:11px;min-height:46px}
.support-public-body .r93-dialog .btn.full{min-height:45px;border-radius:11px}
/* Mobile / narrow desktop accessibility. */
@media(max-width:1080px){
 .support-public-body .r95-customer-portal .r95-ticket[open]{grid-template-columns:minmax(0,1fr) 230px}
 .support-public-body .r95-customer-portal .r95-ticket-sidebar{padding:20px 15px}
}
@media(max-width:820px){
 .support-public-body .r95-customer-portal{padding:24px 22px}
 .support-public-body .r95-customer-portal .customer-ticket-toolbar{grid-template-columns:minmax(0,1fr) minmax(130px,180px)}
 .support-public-body .r95-customer-portal .customer-ticket-toolbar>.btn{grid-column:1/-1;width:max-content}
 .support-public-body .r95-customer-portal .r95-ticket[open]{grid-template-columns:minmax(0,1fr)}
 .support-public-body .r95-customer-portal .r95-ticket-sidebar{grid-column:1;grid-row:3;border-left:0;border-top:1px solid #e4ebf5;padding:17px 20px}
 .support-public-body .r95-customer-portal .r95-ticket-sidebar dl{grid-template-columns:repeat(2,minmax(0,1fr));gap:0 20px}
 .support-public-body .r95-customer-portal .r95-ticket>.r92-public-conversation{grid-column:1;grid-row:4;margin:0;padding:0 14px 15px}
}
@media(max-width:600px){
 .support-public-body .r95-customer-portal{padding:20px 15px;margin-top:16px;border-radius:16px}
 .support-public-body .r95-portal-intro{align-items:flex-start;padding-bottom:16px}
 .support-public-body .r95-portal-intro h2{font-size:24px}
 .support-public-body .r95-portal-intro p{font-size:12px}
 .support-public-body .r95-portal-intro .tracking-private{display:none}
 .support-public-body .r95-guest-promo{flex-direction:column;gap:14px;padding:17px}
 .support-public-body .r95-guest-emblem{width:43px;height:43px;font-size:23px}
 .support-public-body .r95-guest-copy h3{font-size:18px}
 .support-public-body .r95-guest-actions .btn{flex:1;min-width:100px}
 .support-public-body .r95-customer-portal .customer-ticket-board-top{flex-wrap:wrap;gap:10px;padding:13px}
 .support-public-body .r95-customer-portal .customer-ticket-board-top>div{width:100%;flex:1 0 100%}
 .support-public-body .r95-customer-portal .r95-new-request{margin-left:0}
 .support-public-body .r95-customer-portal .customer-ticket-stats{gap:8px}
 .support-public-body .r95-customer-portal .customer-ticket-stats>div{padding:13px 11px;min-height:95px;gap:8px}
 .support-public-body .r95-customer-portal .customer-ticket-stats>div:before{top:10px;right:10px;width:13px;height:13px;border-radius:5px}
 .support-public-body .r95-customer-portal .customer-ticket-stats strong{font-size:27px}
 .support-public-body .r95-customer-portal .customer-ticket-stats span{font-size:11px;line-height:1.35}
 .support-public-body .r95-customer-portal .customer-ticket-toolbar{grid-template-columns:1fr;gap:10px}
 .support-public-body .r95-customer-portal .customer-ticket-toolbar>.btn{grid-column:1;width:100%}
 .support-public-body .r95-customer-portal .r95-ticket>summary{padding:16px 13px;gap:10px;align-items:flex-start}
 .support-public-body .r95-ticket-device-icon{height:36px;width:36px;font-size:16px;border-radius:10px}
 .support-public-body .r95-customer-portal .r95-ticket-title{font-size:13px}
 .support-public-body .r95-customer-portal .r95-ticket-meta{font-size:11px}
 .support-public-body .r95-customer-portal .r95-ticket-trailing{flex-direction:column;gap:7px;align-items:flex-end}
 .support-public-body .r95-customer-portal .r95-ticket-intro{padding:16px 15px 6px}
 .support-public-body .r95-customer-portal .r95-ticket-sidebar{padding:15px}
 .support-public-body .r95-customer-portal .r95-ticket-sidebar dl{gap:0 15px}
 .support-public-body .r95-customer-portal .r95-ticket>.r92-public-conversation{padding:0 9px 13px}
 .support-public-body .r95-customer-portal .r92-thread{padding:15px 2px 2px}
 .support-public-body .r95-customer-portal .r92-head{align-items:flex-start}
 .support-public-body .r95-customer-portal .r92-head h3{font-size:16px}
 .support-public-body .r95-customer-portal .r92-message{max-width:96%}
 .support-public-body .support-header-actions>.r95-header-identity{display:none!important}
 .support-public-body .support-header-actions>.btn{font-size:11px;min-height:32px;padding:7px 9px}
 .support-public-body .r93-shell{padding:22px 18px}
}
@media(max-width:380px){
 .support-public-body .r95-customer-portal .r95-ticket-sidebar dl{grid-template-columns:1fr}
 .support-public-body .r95-customer-portal .r95-ticket-trailing{gap:5px}
 .support-public-body .r95-customer-portal .customer-ticket-board-top .btn{flex:1}
}
@media(prefers-reduced-motion:reduce){
 .support-public-body .r95-ticket>summary,.support-public-body .r95-ticket-chevron{transition:none!important}
}
/* The native <details> element has its own content wrapper in Chromium: a
   dedicated inner grid is required for reliable side-by-side ticket details. */
.support-public-body .r95-customer-portal .r95-ticket[open]{display:block}
.support-public-body .r95-customer-portal .r95-ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 285px;align-items:stretch;border-top:1px solid #e6edf8}
.support-public-body .r95-customer-portal .r95-ticket-main-column{min-width:0;overflow:hidden}
.support-public-body .r95-customer-portal .r95-ticket-intro{display:block;grid-column:auto;grid-row:auto;border-top:0;padding:20px 24px 8px}
.support-public-body .r95-customer-portal .r95-ticket-sidebar{display:block;grid-column:auto;grid-row:auto;border-top:0}
.support-public-body .r95-customer-portal .r95-ticket-conversation-slot{min-width:0}
.support-public-body .r95-customer-portal .r95-ticket-conversation-slot>.r92-public-conversation{padding:0 18px 19px;min-width:0}
@media(max-width:820px){
 .support-public-body .r95-customer-portal .r95-ticket-layout{grid-template-columns:minmax(0,1fr)}
 .support-public-body .r95-customer-portal .r95-ticket-main-column{display:contents}
 .support-public-body .r95-customer-portal .r95-ticket-intro{order:1;padding:16px 20px}
 .support-public-body .r95-customer-portal .r95-ticket-sidebar{order:2;border-top:1px solid #e6edf8;border-left:0;padding:15px 20px}
 .support-public-body .r95-customer-portal .r95-ticket-conversation-slot{order:3;min-width:0}
}
@media(max-width:600px){
 .support-public-body .r95-customer-portal{scroll-margin-top:155px}
 .support-public-body .r95-customer-portal .r95-ticket-intro{padding:16px 15px}
 .support-public-body .r95-customer-portal .r95-ticket-sidebar{padding:15px}
 .support-public-body .r95-customer-portal .r95-ticket-conversation-slot>.r92-public-conversation{padding:0 9px 13px}
}