/* R92 -- public customer / staff conversation. No shared Deskly CSS overrides. */
.r92-thread{margin:14px 0 20px;border:1px solid #dbe4f4;border-radius:16px;background:#f8faff;padding:18px;color:#1e2f4b;max-width:100%;min-width:0;box-sizing:border-box}
.r92-thread *{box-sizing:border-box}
.r92-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:14px}
.r92-head h3{font-size:16px;font-weight:750;margin:0 0 5px;color:#172e55;line-height:1.35}
.r92-head p,.r92-hint,.r92-muted{font-size:12px;line-height:1.55;color:#586985;margin:0}
.r92-refresh{white-space:nowrap;background:#fff;border:1px solid #cfdaf2;border-radius:9px;color:#2353be;font-weight:700;padding:8px 14px;cursor:pointer}
.r92-refresh:focus-visible,.r92-send:focus-visible,.r92-file:focus-visible{outline:3px solid #9abafd;outline-offset:2px}
.r92-list{display:grid;gap:10px;min-width:0;max-height:440px;overflow-y:auto;margin-bottom:16px;overscroll-behavior:contain}
.r92-message{border:1px solid #e2e8f2;padding:12px 14px;border-radius:12px;background:#fff;min-width:0}
.r92-message.r92-staff{background:#eff5ff;border-color:#d6e3fc}
.r92-message-meta{display:flex;flex-wrap:wrap;justify-content:space-between;gap:6px 15px;font-size:12px;color:#283a5c}
.r92-message-meta time{color:#71809a;font-size:11px}
.r92-body{font-size:13px;line-height:1.6;white-space:pre-wrap;overflow-wrap:anywhere;margin:8px 0 0}
.r92-files{display:flex;gap:8px;flex-wrap:wrap;margin-top:9px}
.r92-file{font-size:12px;padding:7px 10px;color:#234fb4;background:#fff;border:1px solid #cad8f6;border-radius:8px;overflow-wrap:anywhere;text-decoration:none}
.r92-file:hover{text-decoration:underline}
.r92-empty{font-size:13px;color:#6a7891;padding:17px 10px;margin:0;text-align:center}
.r92-form{display:grid;gap:11px;border-top:1px solid #dfe6f3;padding-top:14px}
.r92-form label{font-size:12px;font-weight:700;display:grid;gap:7px;color:#33496d}
.r92-form textarea{width:100%;min-width:0;resize:vertical;border:1px solid #cfdcf0;background:#fff;border-radius:10px;padding:11px 13px;color:#1d304e;font:inherit;font-size:13px;line-height:1.5}
.r92-form textarea:focus{outline:2px solid #90b8fa;outline-offset:1px}
.r92-actions{display:flex;align-items:flex-end;gap:12px;justify-content:space-between;flex-wrap:wrap}
.r92-file-label{display:grid;gap:6px;min-width:0;flex:1}
.r92-file-label input{font-size:12px;max-width:100%;font-weight:400}
.r92-send{border:0;background:#315de9;border-radius:10px;padding:11px 22px;color:white;font-weight:750;cursor:pointer}
.r92-send:disabled,.r92-refresh:disabled{opacity:.5;cursor:wait}
.r92-error{border-radius:9px;background:#fff0f0;color:#9d232c;padding:10px;font-size:12px;line-height:1.4;margin:6px 0 0}
.r92-error[hidden],.r92-form[hidden]{display:none!important}
.r92-public-conversation{padding:0 12px 6px}
@media(max-width:600px){.r92-thread{padding:12px;border-radius:12px}.r92-head{flex-direction:column}.r92-actions{display:grid;grid-template-columns:1fr}.r92-send{width:100%}.r92-message-meta{flex-direction:column}.r92-public-conversation{padding:0 8px 8px}}